TMG Moves Fraud Department In-House
TMG has completed the in-house migration of its Fraud Detection Center. The 24x7 center handles credit and debit card fraud prevention and detection, as well as case work for TMG Financial Services’ clients.
“Moving our fraud center in house has improved the speed and accuracy of fraud detection and case resolution,” said Karen Postma, TMG Cards Risk Senior Manager. “With a closer eye on cardmember activity, we can better identify trends and prevent fraud.”
The system TMG utilizes – First Data’s Falcon Fraud Detection System – is flexible, setting parameters based on the distinct habits of a credit union membership or bank cardholders. The neural network learns and adapts to new fraud techniques as it observes the purchase patterns of a particular group of cardholders.
Whereas the typical outsourced card fraud center can take as many as three days to resolve a claim, TMG’s in-house Fraud Detection Center can resolve claims within hours, saving card issuers and holders thousands of dollars.
The Fraud Detection Center includes an in- and out-bound call center staffed by live analysts.
TMG has also enhanced its online reporting tool. This interactive daily report gives TMG clients a snapshot of potential and confirmed fraud accounts and allows clients to take any additional actions on the account or confirmed fraud trend.
For More Information:
pr [at] themembersgroup.com
